Shipping policy

DEHIA™ Shipping Policy

Last updated: 11 October 2026

At DEHIA™, we want your hair-care favourites to reach you safely and efficiently. Please read our shipping policy below for information about delivery times, courier services and possible delays.

1. Delivery Timeframes

We aim to deliver all orders within 3–5 business days after dispatch, depending on your delivery address and courier conditions.

Business days exclude Saturdays, Sundays and public holidays. Delivery times are estimates and may vary depending on your location and circumstances beyond our control.

2. Shipping Method

DEHIA™ uses Aramex Store-to-Door courier services to deliver orders directly to the delivery address provided at checkout.

Please ensure that your delivery details, contact number and address are accurate when placing your order. Incorrect or incomplete information may result in additional delivery time.

3. Shipping Delays

Although we aim to meet our estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Courier operational delays or backlogs.
  • Adverse weather conditions.
  • Public holidays and peak shopping periods.
  • Remote delivery locations or access restrictions.
  • Incorrect or incomplete delivery information.

DEHIA™ cannot guarantee delivery within the estimated timeframe and will not be responsible for delays caused by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking delayed orders and communicating with the courier where necessary.

Nothing in this policy excludes or limits any consumer rights or legal responsibilities that cannot lawfully be excluded under applicable South African law.

4. Tracking Your Order

Once your order has been dispatched and tracking information becomes available, you may use the provided tracking details to monitor your delivery.

Please allow reasonable time for tracking information to update after dispatch.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout. If an order is delayed or returned because of incorrect or incomplete information supplied by the customer, additional shipping charges may apply where permitted by law.

6. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact DEHIA™ so that we can investigate the matter with Aramex.

We will make reasonable efforts to help resolve the issue. All orders remain subject to applicable consumer protection laws, including any legal responsibilities relating to delivery and loss of goods.

7. Contact Us

For shipping enquiries, tracking assistance or delivery concerns, please contact DEHIA™ through the contact details provided on our website.

Thank you for choosing DEHIA™. We appreciate your support and look forward to delivering your hair-care experience.